FREE TRIAL

1. Can I try your online classes to see if they are right for me?

Yes. We know that some people wonder if they would like online classes. That is why we offer you a trial class of half an hour for free. However, we are confident that you will enjoy your free trial and want to sign up for more classes. Sign up for it here
PRICES/PAYMENT

1. How much do classes cost3?

Please have a look at our current prices.

2. How do I pay?

Please visit our prices section.

3. Do I need to take a minimum number of hours at the institute?

No. You can take as many or as few hours as you like. However, you do get a 5% price reduction if you book and pay for more than 20 hours of class at a time. You can also vary your schedule, taking more hours of class during some weeks, and fewer or no hours during others. However, if you take five hours or more per week (on the same schedule), and pay in advance for 30 hours or more , you receive a 15% price reduction (no changes or cancellations permitted with this 30-hour package).

4. Do I need to pay in advance?

Yes. You can only book a class if you have already paid for it. You do get a 5% price reduction if you book and pay for more than 20 hours of class at a time. If you take five hours or more per week, always at the same time, and pay in advance for 30 hours or more, you receive a 15% price reduction (no changes or cancellations permitted with this 30-hour package).

5. What happens if I have paid for hours but decide to stop taking classes?

We credit you these hours and you can use them anytime in the future. If you decide to stop taking classes for good, we will refund the amount that is left in your account. If you have a friend that wants to take classes you can transfer the hours left in your account to a friend (minus one hour as an administration fee).

6. If I have paid for hours but decide to stop taking classes, can I transfer my credit to someone else?

Yes, but we will deduct one hour as an administration fee.

7. Do you reward me if I introduce someone to your institute?

Yes, you will be rewarded one free hour of classes for each person you introduce, provided they decide to take 5+ hours of class after his/her trial class.

8. I'm a student. Do I get a price reduction?

Yes. Students are considered unwaged. Please have a look at our current prices. You can also suggest a price that would work for you, but we may not always accept it.

9. I have a low income. Do I get a price reduction?

If you have a low income, you may qualify for a price reduction. Please have a look at our current prices.
CLASS CONTENT

1. Will I need to do homework?

It's up to you. If you would like to do homework to make faster progress, we will provide it. If you don't have any time (or simply prefer not to do homework), that's fine, too.

2. Do you have a specific textbook?

Your teacher uses a variety of textbooks to create a course that is ideal for you and your needs. If you would like to use only one textbook, or if you have any other preferences regarding material, just let your teacher know.

3. Do I need to buy a textbook?

No. We send you all required materials via e-mail, or you can download them from our web site. However, if you would like to buy a textbook, your teacher can advise you.

4. Can I just take conversation classes, or are all the classes grammar-based?

You can ask for exactly the class you want. If you only want conversation, that is what your teacher will do. All courses are fully tailor-made.
LOGISTICS/TIME

1. Do I need to have my classes at the same time and on the same days each week?

You are completely free to vary class days and times from week to week*. You can book (and cancel) any class up to 24 hours in advance*. You can book any hour of the week, assuming the teacher of your choice is available. If, for example, you want no classes one week and ten hours of classes the next, that is fine with us. *Classes obtained at a 15% price reduction as part of a block of 30 or more regularly-scheduled hours cannot be cancelled or rescheduled. If you are interested in packages of hours at reduced prices, please contact us at info@instituto-exclusivo.com.

2. Do I need to book a minimum number of hours at the institute? If I pay for many hours, are there price reductions?

No. We do not have a minimum. If you wanted, you could take just one hour of class with us. However, if you pay for 20 hours or more of class at a time, you get a 5% price reduction for those hours. You can vary when you take the classes, scheduling more hours one week and fewer or no hours the next. If you pay for 30 hours or more of class AND schedule them at least 5 hours per week, at the same times each week, you get a 15% price reduction. With this 30-hour package, you can neither change your bookings nor cancel them.

3. How can I book my hours?

Simply visit our central online booking system. Choose your preferred teacher and write your name in at the chosen hour. You can change a booking up to 24 hours before the start of the class*. Please note that your preferred teacher may not be available if you leave it too late.
*Classes obtained at a 15% price reduction as part of a block of 30 or more regularly-scheduled hours cannot be cancelled or rescheduled. If you are interested in packages of hours at reduced prices, please contact us. You can also email us at info@instituto-exclusivo.com and we can help you register.

4. Will I always have the same teacher?

You may book hours with any available teacher. We do not normally advise taking more than 3 hours per day with the same teacher, but this is ultimately your decision. If you have booked a class and your teacher is ill, we will suggest an alternate teacher, but you are also welcome to reschedule the hour without penalty.

5. When can I take classes?

We teach from 7AM until 11PM Bolivia time (GMT-4). Check the current time in Bolivia:

6. How do I find my teacher when I have a class? Is there a central meeting place?

When it's time for your class to start, you can log in to Skype and call your teacher. Alternatively, he/she will call you. Learn about Skype.

7. Can I choose the teacher I want to study with?

Yes. When you sign up for a free trial class and designate your learning preferences, we will match you with the best-fit teacher. If you would like to try out another teacher, simply book a class with him or her. Your new teacher will have access to your curriculum and learning history. Learn more about each of our teachers.

8. Can I take classes at your institute in Bolivia?

Yes. Learn about our classes in La Paz, Bolivia. For more information, contact us at: info@instituto-exclusivo.com When you are ready, you can book hours at the institute through our online booking system.
GROUP CLASSES

1. We are a group of friends and would like to study together in La Paz. Is this possible?

Yes. At our institute in La Paz, we can teach groups of up to three people. If you are an individual interested in group lessons, please ask us for help organizing a group. You must register and book classes as a group. If some people in the group cannot make it, however, the teacher will still conduct the class, and those absent will be required to pay. The class is only cancelled if all participants cancel 24 hours ahead.

2. Are there reduced prices for groups?

Yes. Please have a look at our current prices.
RESULTS

1. Will I get a certificate?

If you take more than 30 hours of class and pass a test to assess various facets of the English language, you will receive a certificiate from instituto exclusivo indicating your level of achievement.

2. Can you help me prepare for an internationally-recognized examination such as TOEFL?

Yes, we are familiar with many techniques for preparing for the English TOEFL test, and are happy to assist you with studying for this or other standardized language exams.

3. Can you guarantee that I will reach a certain level?

You can buy a package which includes a guarantee that you will reach a certain level. If you tell us your budget and what level you would like to achieve in a given language, we will test your current level and create a course to make it happen. A low budget or an ambitious goal may simply mean more time spent on guided self-study and assignments. If you do not achieve that level within the assigned number of hours, we will give you more hours and more homework at no further cost (This agreement is dependent on your studying seriously). Contact us at info@instituto-exclusivo about our guaranteed packages.


REQUIRED EQUIPMENT

1. How fast should my internet connection be?

Ideally, your internet connection should be at least 100 kbps upload speed. (Upload is the speed at which you send information to the web). Any broadband connection in a Western country should easily exceed this. If you have a dial-up or ISDN connection, you can still take online classes with us, but these will include only voice and documents, not video.

2. What equipment do I need?

To hear your teacher, you need a headset (speakers are also possbile but they sometimes give an echo or interference). To talk to your teacher, you need a microphone (it can be part of your headset or not). A webcam allows your teacher to see you, but this is not required. All i.e. teachers have webcams, so unless there are technical issues on your end, you will always be able to see your teacher.

3. Do I need a webcam?

No. A webcam is optional. If you have one, your teacher can see you. If you do not have one, the teacher cannot see you, but you may be able to see your teacher if you have a cable or DSL internet connection.
WHO WE TEACH

1. Do you teach children and teenagers?

Yes. More and more children and teenagers are taking classes with us. We have developed specific courses and materials for these groups.

2. Who are your primary clients?

There is no "typical" client who learns English at instituto exclusivo. Whether you're preparing for interviews or work in an English-speaking organization, studying for an English exam or just have a curiosity to learn the language, our tailor-made curriculum will provide exactly what you need to achieve your goals.
LARGE/CORPORATE CLIENTS

1. We are a school and are considering hiring your institute to provide conversation practice for our students. What do you offer?

We have experience with large clients and are most happy to oblige. In addition to individual classes with private teachers, students can practice their conversation skills for free at weekly events. Please contact us at info@instituto-exclusivo for further information.

Why learn Spanish online with i.e.?